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Ultimaker 2+ and 3 - Issue with filament

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    Ultimaker 2+ and 3 - Issue with filament

    Hello there,

    I'm having some issues with the 2+ and 3 Ultimaker 3D printers. The filament every now and then is getting 'pinched' too much and ends up like in the photo below, causing the printer to stop loading the filament and basically lose a whole night of printing. It keeps working without extruding the material.

    Does anyone of you encountered the same issue? We are a bit frustrated since we recently sent both the printers for a check up/repair, and they are still giving us headaches.

    Thank you for your help,

    Mauro

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