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Flasforge Creator Pro ---> Platform failure

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    Flasforge Creator Pro ---> Platform failure

    Hi all,

    I read this message on my FlashForge Creator Pro display (see attached file). I bought this 3d printer just three ago.

    I'm already experiencing troubles with the platform. I seem this platform can't read its temperature...The display shows the platform at 0 deg.

    When the preheating process is engaged, There's a message:

    " Platform failure. Temperature reads are failing. "

    I unsuccessfully completed these actions:

    1. Restarted the printer
    2. Push the "Reset" button"
    3. Checked wiring connections on plate and motherboard --> OK
    4. Restored to factory settings.
    5. Updated the firmware (through Flashprint software).

    No positive results.

    I'm sure this problem might have occurred before, so I hope you have satisfying answer to provide me.

    Please help meClick image for larger version

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